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Provide Sustainable Electric Bikes For Everyone

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20% OFF your first purchase!

FAQs

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Application & Eligibility

Applicants must have a valid business license and experience or sales channels related to the automotive modification industry.

Yes, we require a minimum initial order for dealers. Please contact our sales team for specific details.

 

We primarily work with physical stores, auto parts distributors, and automotive modification companies, but we may consider other qualified business models.

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Once approved, dealers receive wholesale pricing, with higher discounts for larger orders.

We primarily accept prepayments, but long-term partners may apply for credit terms, subject to financial department approval.

 

We accept bank transfers, credit cards, PayPal, and other secure payment methods.

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Pricing & Payment

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Logistics & Shipping

Orders are typically processed within 7-14 business days, depending on order size and shipping destination.

Yes, we provide international shipping, but certain regions may have logistics restrictions. Please contact customer service for details.

 

Currently, we focus on wholesale dealers and do not offer dropshipping services.

We regularly send product updates and stock information to dealers. You can also check our dealer portal for real-time inventory.

Yes, all our products undergo strict quality inspection and come with a limited warranty. Please refer to our product policy for warranty details.

 

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Products & Inventory

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Marketing Support & Policies

Yes, we offer brand promotion materials, including product images, ad templates, and promotional videos to support our dealers.

We may offer exclusive sales rights in certain regions based on market demand and the dealer’s sales capacity, subject to case-by-case evaluation.

 

Dealers can apply for a return or exchange within 7 days of receiving the goods. Please refer to our return and refund policy for details.

We provide installation guides and technical support for some products. Long-term partners may apply for additional training resources.

 

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After-Sales & Returns

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Warranty & Claims

Our products come with a limited warranty. The coverage period varies by product category. Please refer to our warranty policy for specific details.

Dealers must provide proof of purchase, photos/videos of the defect, and a description of the issue. Our support team will assess the claim and provide further instructions.

 

Yes, we offer replacement parts for most products. Availability and pricing depend on the specific item.

Dealers must obtain prior authorization to sell on third-party platforms. Unauthorized online sales may result in account suspension.

Dealers must use official Racing My Car branding materials and adhere to our marketing and pricing policies.

 

No, our products must be sold under the Racing My Car brand unless otherwise authorized in writing.

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Dealer Responsibilities & Compliance

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Support & Communication

Dealers can reach us via email, phone, or through our dealer portal for assistance.

Yes, approved dealers will have a dedicated account manager to assist with orders, pricing, and product inquiries.

 

We send regular newsletters and updates on new products, promotions, and policy changes. Dealers are encouraged to check our dealer portal frequently.

Dealers can contact their account manager or our support team to resolve concerns. If necessary, disputes will be reviewed by our management team.